What is a Data Subject Access Request (DSAR)?
- A Data Subject Access Request (DSAR) allows you to request access to the personal data we hold about you.
- This is in accordance with data protection laws and regulations, ensuring transparency, and control over your information.
What Information Can I Request?
You can request access to the following types of data:
- Communication Records: Phone, email, and chat interactions with our support team.
- Account Transactions: Total deposits, withdrawals, bonuses, and chargeback records.
- Net Win/Loss: Your total win/loss history.
- Game Play Data: Casino win/loss details, poker hand histories (single hand, event, or day’s history).
- Taxable/Big Wins: Documentation of large or taxable winnings.
- Account Statement: A detailed record of your account activity.
How Can I Request My Data?
To submit a DSAR request, follow these steps:
1. Submit a Request:
- Contact our Support Team via email at NJSupport@WSOP.com.
- Provide your full name and registered account details.
2. Identity Verification:
- To ensure security, we require a valid government-issued ID (passport or driver’s license).
- The image must be clear and legible, showing your full name and date of birth.
3. Specify Your Data Request:
- Indicate the type of data you would like to receive (from the list above).
- For poker game play data, specify the Hand ID, Tour ID, Session ID, or Date.
How Long Does It Take to Process My Request?
- We'll process your DSAR request within 45 days, as per legal requirements. However, we strive to provide your data as soon as possible.
Will I Receive a Confirmation?
Yes! Once we receive your request:
- We'll send you an acknowledgment email with a tracking number.
- After processing, your requested data will be securely delivered via email or postal mail.
Can My Request Be Denied?
In some cases, we may not be able to fulfill a DSAR request if:
- Your identity cannot be verified.
- Your request is excessively repetitive or unreasonable.
- We're legally required to retain your data for compliance with fraud prevention, responsible gaming, or regulatory obligations.
Need Further Assistance?
- If you have any questions or concerns regarding your DSAR request, please contact our Support Team at NJSupport@WSOP.com.